La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South

I returned here because of good previous experiences. This time was not good. It began with a room that had no desk lamp. Instead of just finding me a lamp, she gave me a different room. It was 30-40 minutes before I could even unload into my room after a 650-mile drive. This hotel wasn't even on the way for me but I wanted to stay somewhere safe and nice, because that's how i remembered it. The next room I got was filthy. The carpet wasn't vacuumed. The floor wasn't washed. There was even blood on the carpet. The vent screens in the A/C unit were black and hadn't been washed in a long time. The bed wasn't comfortable. The breakfast wasn't as good as other La Quinta locations. For $140, I expect better than a Motel 6 quality. The manager should've either comped the room or given me a 50% discount. By the way, I'm a Diamond member and had to remind her to give me the free bottle of water (woohoo - a $0.50 bottle on a $140 room).

Really enjoyed our stay. We cut our stay at the local Quality Inn (awful) short and came here instead. Highly recommend. Right off the bat, from the landscaping and clean exterior you can tell they take care of the place. There were housekeepers cleaning the lobby and elevators... There's always a big container of ice water with fruit or cucumbers inside. Lovely touch! All of our interactions with the staff were great. Housekeeping does a very good job. The room is pretty nice, super comfy beds with a variety of pillows, some stains on the mattress (but let's be real, how can a hotel avoid that) but very clean otherwise. Only few minor complaints: our toilet paper holder was messed up and drooping, one of the lamps didn't work, and the west elevator is scary and needs some attention. I also wish they provided lotion on default (but they happily gave me one when I asked the front desk). The breakfast is pretty substantial. Typical hotel continental breakfast quality, but lots of options! Left me very satisfied and the selection rotates slightly. I'd like to give special recognition to Karla, she must've been a lead for a certain department, but she was constantly working very hard everytime I saw her. She made breakfast on the weekend run smoothly despite the craziness with tons of people and STILL remained so pleasant and kind. When I came to the hotel originally, it was too early to check in, but I had a gallon of milk. She was so very kind and kept it in their refrigerator for me. I appreciate our experience here and will certainly lookout for LaQuintas next time we need to stay somewhere!

This La Quinta Inn exceeded our expectations. We stayed for two nights and from the lobby to our room the place was comfortable and cozy, clean and staff were friendly and helpful. We were a large group attending a wedding in the area and there was room for many to hang out comfortably in the lobby and the breakfast meal that was included offered enough choices for us, too.